Customer Service Officer - Aged Care

We are looking for a warm and friendly full time Customer Service Officer for Doutta Galla Aged Services Grantham Green. This is a full time parental leave cover contract position where you will be the primary point of contact providing high quality focussued adminstration and reception services to residents/particpant. clients, visitors and contractors.

To be successful, you will bring enthusiasm for customer service and administration with a dedication to assisting others. Coupled with excellent organisational and time management skills, you will have exceptional attention to detail. You will be technology savvy, and experienced using various MS Office tools is a must. 

The role involves:

• Prompt and courteous phone answering, accurate message taking and timely information transfer.

• The first point of contact for all customer service enquiries at Grantham Green including telephone, email, visitors, and contractors.

• Efficiently and effectively performing administration tasks and supporting procurement activities.

• Attending meetings to take minutes. 

• Coordinating replacement of planned and unplanned staff leave, and completing administrative tasks related to rostering.

Doutta Galla Grantham Green

Doutta Galla Grantham Green in St Albans is a boutique aged care residence, home to 44 residents and surrounded by parklands. Grantham Green is located in the centre of St Albans close to the local community centre and facilities. Many residents have lived in the area for a long time and value being able to maintain connections to their community networks.

Why work for us?

Doutta Galla Aged Services is a not-for-profit aged care organisation with over thirty years’ experience caring for people from a diverse range of backgrounds. At Doutta Galla we are proud of the diversity of our residents and staff - everyone is welcome.

By joining Doutta Galla you will give back to the community with the benefits of both professional development and attractive, not-for-profit salary packaging. This position offers an exciting opportunity to work in a role you can be proud of.

To apply: please visit Doutta Galla Aged Services website http://careers.dgas.org.au/.

Doutta Galla prides itself on cultural diversity and inclusion. We are an equal opportunity employer; all applicants will be considered for employment. Applicants must have the right to work in Australia and be eligible to work in Aged Care under the Aged Care Act 1997 (Cth)